AV/IMAC Specialist I (RTI)

Job Number: 48289

AV/IMAC Specialist I (RTI)

Job Description:

You will be responsible for deploying replenishment computers, new hire equipment, various peripherals and IT equipment to the staff. Assist users with physical moves of IT equipment. Additionally, the IT AV/IMAC Specialist I will provide Tier I software and hardware support of low complexity on a daily basis via telephone, email, instant message, or onsite as needs dictate. Onsite support may include hardware or software installation, troubleshooting, or training.

Responsibilities:

• Deploy new machines to existing employees during the replenishment process. Migrate data from the staff?s old machines to new machines, basic set up of computer for use, and ensure all peripherals are working as intended.

• Prepare and deploy new hire equipment, peripherals, and other IT equipment. The IT IMAC Specialist I will also schedule a follow-up with the new hires to ensure everything works to the specifications of the customer.

• Provide Tier I software and hardware support of low complexity as the needs of the business dictate via telephone, email, instant message, or onsite. Onsite support may include hardware or software installation, troubleshooting, or training.

• Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities.

• Properly notate tickets with all customer contact per ITS Standard.

• Perform new hire orientation related to PC set-up and use.

• Function, somewhat independently, under general direction of more senior Service Center analysts, supervisors, or managers.

• Provide AV and technical end user support for all staff, including executives.

• Provide end user training on the AV systems and related technology (such as Zoom/Teams) as directed.

• Ensure room process/procedures are documented and communicated to all end users to ensure smooth operations of conference room and equipment.

• Setup, troubleshooting, testing, operation, and tear down of AV and videoconference equipment; (e.g. Neat/Poly video conferencing, monitors, speakers, microphones, etc. as well as custom rooms w/ data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated control systems).

• Troubleshoot workstation/desktop, AV and videoconferencing related technology (various projectors, control systems, audio- and videoconferencing) to complete resolution when issues occur.

• Generally, follow documented procedures and checklists.

Education Requirements:

• High School Diploma or GED.

Desired Background/Skills:

• Professional demeanor, good customer relations skills.

• Ability to multi-task in a fast paced, constantly changing environment.

• Ability to troubleshoot and problem-solve problems of low complexity.

• Basic understanding of troubleshooting computer networking connectivity.

• Basic knowledge of Active Directory or ability to learn.

• Basic to Intermediate knowledge of MS Windows, MS Outlook, Internet Explorer, and MS Office applications.

• Ability to work overtime, as needed.

• Ability to type a minimum of 35 wpm accurately. Must be a touch typist.

• Troubleshooting technical problems of low complexity.

• Ability to prioritize tasks with minimal direction.

• Ability to work well with others.

• Ability to lift up to 50 pounds.

• Punctual, regular, and consistent attendance.

• Ability to effectively communicate both written and verbally to customers.

• Must be a team player and enjoy working in a customer service environment.

• Good organizational skills.

Qualifications:

• 2 years of experience in a Call Center/Help Desk /Service Desk environment using and/or supporting Windows preferred, but not required. Working with Mac is a plus or equivalent combination of education and experience.

Other Information:

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Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.