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Call Center Customer Service Technician job in Wilmington at Greene Resources

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Call Center Customer Service Technician at Greene Resources

Call Center Customer Service Technician

Greene Resources Wilmington, NC Contractor
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Job Number: 45082


Call Center Customer Service Technician


Job Description:

Our client is seeking two full-time temporary employees for this fiscal year. The two temps will work as Call Center Customer Service Technicians and perform other related duties. The Technicians' primary task will be to take phone calls and answer questions or address any concerns or permit needs a customer may have. Some related duties include accessing and using the Building Safety website and COAST portal and inputting data into the permitting system. The ideal candidate should be able to empathize and be patient with callers, exhibit excellent listening skills, and enjoy answering phones and teamwork.


Responsibilities:


  • Handle many inbound and outbound calls to and from customers and the public in general.

  • Listen to customers' needs or issues and provide helpful solutions to their problems.

  • Provide and assist in providing accurate information and assistance needed by customers.

  • De-escalate situations and scenarios involving dissatisfied customers by offering patient assistance, support, and accurate referrals.

  • Call or email customers when follow-up calls are needed and notify the immediate supervisor of return calls completed.

  • Direct callers to the proper staff while guiding callers through troubleshooting, navigating, and using the Building Safety website/COAST portal

  • Provide referrals to other internal and external departments and agencies.

  • Complete data entry tasks, providing added coverage for in-person front counter service to customers, and working on team assignments as directed.


Education Requirements:


  • High School Dipolma/GED


Desired Background/Skills:


  • Display strong oral and written communication skills.

  • Ability to learn new software and guide customers to the needed information.

  • Ability to multi-task by assisting customers on the phone while completing research on the computer.

  • Ability to adapt to diverse personalities and stressful work conditions.

  • Ability to communicate positively and in inclusive terms with all people.


Qualifications:


  • Proficient in using computer technology and phone devices.

  • Proficient in using Word, Outlook, Teams, etc.

  • Proficient in assisting customers in navigating websites and web pages.

  • Prior call center experience.

  • Flexibility and willingness to adjust to a constantly changing work environment.


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Job Snapshot

Employee Type

Contractor

Location

Wilmington, NC

Job Type

Customer Service, Entry Level

Experience

Not Specified

Date Posted

11/11/2022
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