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Job Requirements of IT IMAC Specialist II:
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Employment Type:
Contractor
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Location:
Durham, NC (Onsite)
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IT IMAC Specialist II
Job Number: 47911
IT IMAC Specialist II
Job Description:
Greene Resources is seeking a IT IMAC Specialist II to join a growing and dynamic team!
Responsibilities:
Deploy new machines to existing employees during the replenishment process.
Migrate data from old machines to new machines, basic set up of computer for use, and ensure all peripherals are working as intended.
Prepare and deploy new hire equipment, peripherals, and other IT equipment.
Schedule a follow up with the new hires to ensure everything works to the specifications of the customer.
Liaise with Facilities Project Specialist and coordinate the moves that will require IT assistance on the predesignated days.
Assist users with the packing of IT equipment such as monitors, computers, docks, IP phones, keyboards, and mice.
Assist with the setup of equipment after it has been delivered to the new location.
Provide Tier I software and hardware support of low to medium complexity as the needs of the business dictate via telephone, email, instant message, remote control tool or onsite.
Onsite support may include hardware or software installation, troubleshooting, or training.
Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities.
Properly notate tickets with all customer contact per ITS Standard.
Perform new hire orientation related to PC set-up and use.
Generally, follow documented procedures and checklists.
Education Requirements:
High School Diploma or GED.
Desired Background/Skills:
Function, somewhat independently, under general direction of more senior Service Center analysts, supervisors, or managers.
Qualifications:
Other Information:
Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.