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Senior Client Service Associate in Raleigh, NC with Greene Resources

Date Posted: 4/10/2019

Job Snapshot

Job Description


Job Number: 33167


Senior Client Service Associate


Job Description:

Greene Resources is hiring a Senior Client Service Associate who will be responsible for ensuring that the client is guaranteed the best quality candidates, at the best rate, and to maintain the integrity of the program. This position will work directly with assigned HR managers to discuss recruiting needs, manage open requisitions, obtain candidate and employee feedback, and address any concerns in a timely manner. The RA will work directly with the vendor to ensure that the quality of candidates being submitted meets the job requirements of the opening. Additionally, if the candidate(s) being submitted are not consistently reflective of the necessary skill sets and experience, this person will work with the vendor(s) to ensure this quality improves or recommend this vendor for review by the division director. This is a full time, direct hire opportunity that offers PTO and competitive benefits!


Responsibilities:


  • Build relationships with HR managers within assigned divisions to forecast recruiting needs and discuss position openings.

  • Address urgent requests provided by client contacts (HR managers, VP's, divisional directors, etc.) in a timely manner.

  • On call availability for emergency needs from the client.

  • Manage recruiting process from requisition to fulfillment of position.

  • Open requisitions in eRecruit and communicate to appropriate vendors.

  • Review submittals and process candidates per division's requests.

  • Obtain offer and start information to communicate to vendors.

  • Ensure all compliance requirements are met for candidates that are offered positions.

  • Maintain accuracy of candidate status in eRecruit VMS system.

  • Work with HR Managers to obtain performance feedback and facilitate corrective action and/or terminations.

  • Communicate deactivation/termination/new hire information to client's payroll/hr/security departments upon notification or confirmation of such details.

  • Confirm eligibility of current or past contingent workers to vendors.

  • Run reports and collect data for metrics reporting on vendor performance.

  • Ensure compliance for each new hire by confirming all new hire processing and paperwork has been completed and filed.

  • This position is not limited to the above and is subject to other duties and tasks assigned by the Director of Managed Services.


Education Requirements:


  • Bachelor's Degree or equivalent


Desired Background/Skills:



    Qualifications:


    • At least 1-2 years of recruiting and/or vendor on premise experience

    • MS Office proficient (Excel/Word/PowerPoint)

    • Experience in handling personnel issues

    • Strong attention to detail and organizational skills

    • Strong desire to drive process improvement and quality assurance

    • Strong customer service skills


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.