IT Support Specialist in Durham, NC with Greene Resources

Date Posted: 1/4/2022

Job Snapshot

Job Description


Job Number: 43116


IT Support Specialist


Job Description:

Our client, a global nonprofit research organization, has an opening for a IT Support Specialist. The IT Support Specialist will be responsible for deploying replenishment computers, new hire equipment, various peripherals and IT equipment to the staff. Assist users with physical moves of IT equipment. Additionally, the IT Support Specialist I will provide Tier I software and hardware support of low complexity on a daily basis via telephone, email, instant message, or onsite as needs dictate. Onsite support may include hardware or software installation, troubleshooting, or training. This role is an ONSITE, Contract Position.


Responsibilities:


  • Deploy new machines to existing employees during the replenishment process. Migrate data from staff's old machines to new machines, basic set up of computer for use, and ensure all peripherals are working as intended.

  • Prepare and deploy new hire equipment, peripherals, and other IT equipment. The IT Support Specialist will also schedule a follow up with the new hires to ensure everything works to the specifications of the customer.

  • Provide Tier I software and hardware support of low complexity as the needs of the business dictate via telephone, email, instant message, or onsite. Onsite support may include hardware or software installation, troubleshooting, or training.

  • Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities.

  • Properly notate tickets with all customer contact per ITS Standard.

  • Perform new hire orientation related to PC set-up and use.

  • Function, somewhat independently, under general direction of more senior Service Center analysts, supervisors or managers.

  • Generally, follow documented procedures and checklists.


Education Requirements:


  • High School Diploma or GED and 2 years of experience in a Call Center/Help Desk /Service Desk environment using and/or supporting Windows preferred, but not required; working with Mac is a plus; or equivalent combination of education and experience


Desired Background/Skills:



    Qualifications:


    • Professional demeanor, good customer relations skills.

    • Ability to multi-task in a fast paced, constantly changing environment.

    • Ability to troubleshoot and problem-solve problems of low complexity.

    • Basic understanding of troubleshooting computer networking connectivity.

    • Basic knowledge of Active Directory or ability to learn.

    • Basic to Intermediate knowledge of MS Windows, MS Outlook, Internet Explorer, and MS Office applications.

    • Ability to work overtime, as needed.

    • Ability to type a minimum of 35 wpm accurately. Must be a touch typist.

    • Troubleshooting technical problems of low complexity.

    • Ability to prioritize tasks with minimal direction.

    • Ability to work well with others.

    • Ability to lift up to 50 pounds.

    • Punctual, regular, and consistent attendance.

    • Ability to effectively communicate both written and verbally to customers.

    • Must be a team player and enjoy working in a customer service environment.

    • Good organizational skills.

    • Self-motivated and directed with an attention to detail.


    Other Information:




      We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

      This client is a U.S. government contractor with specific controlled-access facilities that must register non-U.S. Persons; therefore, all visitors to those facilities must declare their nationality and citizenship upon arrival at, and before entering. Depending on the work location, candidates selected to interview may be required to complete 'Government Contractor Controlled-Access Facility Questionnaire' before visiting the client facility.