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IT IMAC Specialist in Raleigh, NC with Greene Resources

Date Posted: 4/25/2018

Job Snapshot

Job Description


Job Number: 30019


IT IMAC Specialist


Job Description:

Our client, based in the RTP area, is seeking an IT IMAC Specialist to add to their team. This individual will be responsible for deploying replenishment computers, new hire equipment, various peripherals and IT equipment to the staff. You will also assist users with physical moves of IT equipment. Additionally, the IT IMAC Specialist I will provide Tier I software and hardware support of low complexity on a daily basis via telephone, email, instant message, or onsite as needs dictate. This is a full time, contract position.


Responsibilities:


  • Deploy new machines to existing employees during the replenishment process.

  • Migrate data from staff's old machines to new machines, basic set up of computer for use, and ensure all peripherals are working as intended.

  • Prepare and deploy new hire equipment, peripherals, and other IT equipment.

  • Schedule a follow up with the new hires to ensure everything works to the specifications of the customer.

  • Provide Tier I software and hardware support of low complexity as the needs of the business dictate via telephone, email, instant message, or onsite.

  • Onsite support may include hardware or software installation, troubleshooting, or training.

  • Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities.

  • Properly notate tickets with all customer contact per ITS Standard.

  • Perform new hire orientation related to PC set-up and use.

  • Function, somewhat independently, under general direction of more senior Service Center analysts, supervisors or managers.

  • Generally, follow documented procedures and checklists.


Education Requirements:


  • High School Diploma or GED.


Desired Background/Skills:



    Qualifications:


    • 2 years of experience in a Call Center/Help Desk /Service Desk environment using and/or supporting Windows.

    • Professional demeanor, good customer relations skills.

    • Ability to multi-task in a fast paced, constantly changing environment.

    • Ability to troubleshoot and problem-solve problems of low complexity.

    • Basic understanding of troubleshooting computer networking connectivity.

    • Basic knowledge of Active Directory or ability to learn.

    • Basic to intermediate knowledge of MS Windows, MS Outlook, Internet Explorer, and MS Office applications.

    • Ability to work overtime, as needed.

    • Ability to type a minimum of 35 wpm accurately. Must be a touch typist.

    • Troubleshooting technical problems of low complexity.

    • Ability to prioritize tasks with minimal direction.

    • Work well with others.

    • Effectively communicate both written and verbally to customers.

    • Must be a team player and enjoy working in a customer service environment.

    • Good organizational skills.

    • Self-motivated and directed with an attention to detail.


    Other Information: