Help Desk Support in New Port Richey, FL with Greene Resources

Date Posted: 4/22/2021

Job Snapshot

Job Description


Job Number: 40968


Help Desk Support


Job Description:

Our client is looking for someone with basic technical knowledge such as Windows, MAC, and related software to provide help desk support. This will be a primarily remote position.


Responsibilities:


  • Provide day to day desktop support for internal customers.

  • Support for all desktop technology devices including desktops, laptops, cell phone, mobile devices, printing, wireless networking etc.

  • Real-time ticket entry by utilizing, monitoring, and managing our ticketing system.

  • Follow up with users to ensure problems were resolved successfully.

  • Document related issues to maintain an IT knowledgebase.

  • Setup, configure, image, re-image company PCs, tablets, and mobile devices.

  • Troubleshoot hardware and software problems.

  • Manage user accounts for active directory and other applications.

  • Other duties as assigned by management.


Education Requirements:


  • Degree in MIS, IT, information systems, or related major


Desired Background/Skills:


  • 2+ years directly supporting organizational leadership (Directors, VPs, C-Suite Execs)

  • 2+ years working with Azure AD / Intune


Qualifications:


  • Excellent verbal and written communication skills

  • Exceptional interpersonal skills

  • Experience supporting all levels of an organization from entry level to executive

  • Ability and willingness to learn new technologies

  • Hard working, self-motivated, and able to think critically

  • Able to quickly evaluate a situation and provide appropriate solutions in a timely fashion.

  • Able to handle high volume workload in a fast-paced environment

  • Effective organization and time management skills

  • Ability to work independently and in a team environment

  • 2+ years supporting desktop O.S. (Windows and macOS)

  • 2+ years supporting productivity suites (Office Pro, Office 365)

  • 2+ years ITIL based Service Management solution (Jira, ServiceNow, Remedy)

  • 2+ years hardware troubleshooting (desktops, laptops, printers)


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.