Customer Support Specialist in Wilmington, NC with Greene Resources

Date Posted: 1/12/2021

Job Snapshot

Job Description


Job Number: 40099


Customer Support Specialist


Job Description:

Our client, a leader in developing and marketing medical devices, is looking for a friendly and articulate, Customer Support Specialist to join their biomedical distribution team in a full time position. The Customer Support Specialist will act as a liaison between the customers and the company. The Customer Support Specialist will work M-F 8am-5pm and earn generous compensation and excellent benefits.


Responsibilities:


  • Generate memos, emails and reports when appropriate

  • Respond to questions and requests for information

  • Answer incoming calls and assume other receptionist duties when needed

  • Act as a liaison between the sales team, customers and other departments

  • Use both phone and email to contact customers and verify account and order information

  • Assist customers with placement of orders, credits or exchanges

  • Accurately input customer and order information into the operating system

  • Ensure that the correct items are shipped to the correct location and arrive in a timely manner

  • Take and accurately record payment information and other pertinent information such as purchase orders


Education Requirements:


  • Two-year degree preferred

  • High school diploma required


Desired Background/Skills:


  • Must have exceptional communication skills, both verbally in person and on the phone and in writing, primarily through emails and memos

  • Must have superior organizational skills and a dedication to completing projects on time

  • Experince with ERP applications such as EPICOR


Qualifications:


  • Must have the ability to maintain strict confidentiality

  • Must have exceptional communication skills, both verbally in person and on the phone and in writing, primarily through emails and memos

  • Must have proficiency in MS Office with expertise in Outlook, Word, Excel and PowerPoint

  • Must have the ability to multi-task, while maintaining complex schedules

  • Must be able to work both individually and as part of a team

  • Able to learn new computer applications


Other Information:


  • Customer Support Specialist candidates must pass pre-employment background check



Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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