Customer Solutions Representative in Raleigh, NC with Greene Resources

Date Posted: 5/3/2021

Job Snapshot

Job Description


Job Number: 40374


Customer Solutions Representative


Job Description:

We are looking for several Customer Solutions Representatives to join our client's team! You will deliver an outstanding customer experience for school district and application partners through fast, friendly, and personalized technical support. If you're interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and their product product, and creatively solving technical issues, this is a great opportunity to do all that while helping unlock new ways to learn for all students.


Responsibilities:


  • Develop a deep understanding of our client's product as well as the needs and challenges of their users

  • Work directly with customers and team members by responding to a high volume of customer inquiries to resolve technical problems

  • Tackle implementation challenges

  • Additional responsibilities related to operating in a fast paced customer service focused environment


Education Requirements:


  • Bacheor's Degree


Desired Background/Skills:


  • Passion for helping others: you're a great listener, you work to deeply understand other people's perspectives, and you actively think about how you can help them achieve their goals.

  • Positive attitude: naturally enthusiastic, you stay optimistic even when the going gets tough.

  • Excellent communication skills: you can translate complex information so it's accessible to anyone.

  • Let's get technical: you pick up new technology quickly and love learning how things work.

  • Team player: you're excited to share your skills to make your teammates just as successful as you are.

  • Tools of the trade: you have experience with industry tools such as Salesforce, Slack, Guru, Confluence, Chartio, etc.

  • Education Interest: You deeply believe in client's mission, making it easy to bring great software to the classroom.

  • Bonus: Experience working with or in K-12 schools or districts


Qualifications:


  • Relevant experience in a customer-facing position involving in-depth knowledge of company products and services


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.