Case Coordinator in Remote with Greene Resources

Date Posted: 1/13/2022

Job Snapshot

Job Description

Job Number: 43237

Case Coordinator

Job Description:

Our client is looking for a Case Coordinator to join their team. The Case Coordinator supports the Risk Services and Human Resource Departments by performing essential tasks that support case and incident investigation related to occupational and non-occupational health exposure. This position will investigate and follow contract tracing related to COVID-19 (SARS-CoV-2). This position will report to the Triage Claims Manager and work closely with HR Leaders, Risk Services Leaders, and Environmental Health & Safety (EHS) Leaders.


  • Conduct investigations and maintain case notes

  • Compile information and submit reports on each case daily

  • Conduct investigations via telephonic, text message, and email communications to team members

  • Follow company guidance documents on case investigation and coordination

  • Communicate with team members on company requirements, eligible benefits, and return to work procedures

  • Communicate with HR business partners

  • Utilize case management tools and web-based forms to track information

  • Use established formats and procedures, enter data and provide administrative support to the Risk and HR teams as directed

  • Send outgoing mail and correspondence as directed by the Triage Manager

  • Set up meetings, reserve and prepare MS Teams meeting rooms

  • Schedule virtual conference calls as needed

Education Requirements:

  • High School Diploma required, Associates Degree preferred

Desired Background/Skills:


    • 3-5 years of experience in a customer service, auditing, investigations, legal, or claims management environment.

    • History of working in a PII or HIPAA controlled environment.

    • Ability to complete online Contact Tracing Training, Incident Investigation Training and other training the company determines necessary for this position

    • Communicates effectively with team members regarding case and health information while providing a high degree of customer service with empathy.

    • Strong attention to detail and organization.

    • Demonstrated ability to be self-motivated, creative and thorough in business interactions.

    • Ability to work effectively both independently and in a collaborative team?-oriented environment; able to meet deadlines

    • Ability to establish and maintain effective working relationships with a multitude of business partners, internally and externally.

    • Strong oral/written communication skills

    • Interpersonal skills and ability to follow decision-based workflows

    • Proficient in Microsoft Office 365, Teams, and knowledge of web-based document flow and/or case management tools

    • Strong IT skills a plus

    • Ability to keep health information private and manage PII information with care

    Other Information:

      Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.