Call Center Counselor in Raleigh, NC with Greene Resources

Date Posted: 4/28/2021

Job Snapshot

Job Description

Job Number: 41041

Call Center Counselor

Job Description:

Our client is hiring a bilingual Call Center Counselor to join their team! The purpose of this role is to interact with students, parents, and campus professionals in a courteous manner to deliver information in answer to inquiries about the Residency Determination Service RDS website, North Carolina K-12 Grant Programs and, on occasion, the College Foundation of North Carolina CFNC website, and to project a professional image when answering questions about these services administered by College Foundation, Inc. CFI both in English and in Spanish. This role is contract to hire and remote through Labor Day.


  • Communicate information to assist students, parents, and campus professionals regarding the Residency Determination Service RDS program from general program overview to detailed student specific instructions.

  • Communicate information to assist students and parents regarding the North Carolina K through 12 Grant Program from general program overview to detailed student specific instructions.

  • Assist end users with on line applications from the RDS website.

  • Resolve problems with navigating the RDS website and assist with connectivity and other browser or online application related issues.

  • Assist end users with K 12 login help and online application related issues

  • Assist colleges and universities with RDS processes and services.

  • Attend training to keep abreast of changes to RDS and K12 general procedures and information.

  • Assist management as needed and perform other duties as assigned.

Education Requirements:

  • Associates degree or equivalent college coursework from an accredited institution

Desired Background/Skills:

  • Ability to maintain composure and avoid aggressive behavior in very difficult situations

  • Basic mathematics skills

  • Basic PC and keyboarding skills

  • Great attention to detail

  • Ability to multitask

  • Ability to meet and manage customer expectations in a professional and timely manner

  • Excellent oral and written communication skills

  • Flexibility and Adaptability

  • Ability to work well with others in a friendly non competitive environment


  • At least 1 to 2 years of previous customer service experience in a call center

  • Fluency in Spanish both written and oral

Other Information:

    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.