Bilingual Customer Service Representative in Raleigh, NC with Greene Resources

Date Posted: 9/8/2019

Job Snapshot

Job Description

Job Number: 33835

Bilingual Customer Service Representative

Job Description:

Our client, based in Raleigh, NC is seeking a Bilingual Customer Service Representative to join their team. As a Bilingual Customer Service Representative, you are more than an employee. You are a key driver in fulfilling the mission of one of the top research institutions in the world. Join a team of highly trained interviewers as you work to improve the human condition in over 40 countries. The Bilingual Customer Service Representative will draw from strong customer service experience to collect critical research data from survey participants. Your work will touch on important societal issues and provide data that informs policy programs while contributing to the body of survey science research. This is an ideal role for those looking to gain experience in research and data collection while also maintaining a stable schedule close to home. The salary is $14.00 an hour. This is a Part-Time opportunity with flexible evening/weekend schedule options.


  • Collect information from survey participant over the telephone for a variety of projects

  • Communicate the goals of the survey to participants and explain why their participation is valuable

  • Engage and respond to participants by following a scripted questionnaire to collect research data

  • Record data accurately into a computer system while speaking with participants

  • Encourage participation from those who have previously chosen not to participate

  • Attend all mandatory training sessions related to survey data collection

  • Maintain quality standards for data collection

Education Requirements:

  • HS Diploma or GED required post-secondary education preferred

Desired Background/Skills:


    • Bilingual skills in Spanish

    • Proven work history in customer service or call center environment

    • Effective telephone interviewing etiquette, inflection, and communication skills

    • Establish and maintain positive working relationships with supervisors and coworkers

    • Perform data entry tasks while speaking on the phone

    • Type at least 25 words per minute, with 95% accuracy

    Other Information:

    • Part time, Night/Weekend Hours: flexible schedule between the hours of 5:30 pm - 9 pm Monday through Friday, 9 a.m. - 6 p.m. Saturday, 1 p.m. - 9 p.m. Sunday

    • Benefits for the Call Center / Customer Service Representative

    • Full paid training program, including demonstrations, practices sessions, and group/mock interviews in order to properly prepare you for the interviewing tasks

    • Outlets/resources for discussing & processing interviews

    • Business casual work environment

    • Flexible scheduling

    • Opportunities for growth

    • Performance and merit-based compensation programs

    • Paid time off and holiday pay

    • Full-time employees working a minimum of 30 hours each week are eligible for health insurance

    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.